Assistant Service Manager | 45K OTE

Assistant Service Manager

Are you an experienced Service Advisor looking for that next step up, or an existing Service Manager/Assistant Manager seeking a fresh challenge in a supportive environment? Due to an upcoming retirement, a rare opening has arisen to join our well-established, highly respected automotive dealership group in Haywards Heath as an Assistant Service Manager.

About Us

We are a premier, family-run automotive dealership group proudly serving Sussex since 1935. Operating busy franchised departments for key major brands like Suzuki and Ford, we pride ourselves on building long-lasting customer relationships and offering a modern, positive, and collaborative workshop environment. Unlike large, faceless corporate networks, we prioritize team support, staff development, and a true family feel, making this the perfect home to grow your career for the long term.

What is in it for you:

• Salary: £38,000 per annum + OTE up to £45,000
• Hours: Monday to Friday 08:00 – 18:00 | Saturdays on a rota (1 in 4)
• Perks: Generous holiday allowance, company pension scheme, ongoing manufacturer training and development programmes, career progression opportunities, and staff discounts.

What you will be doing:

• Department Supervision: Overseeing day-to-day operations across our busy Suzuki and Ford Service Departments in a hands-on role.
• Team Leadership & Development: Managing, mentoring, training, and supporting the workshop team and service staff to drive productivity and maintain high standards.
• Workshop & Operations Management: Controlling workshop loading, scheduling output, and creating/invoicing workshop job sheets.
• Customer Excellence: Delivering exceptional customer satisfaction, handling customer queries effectively, and resolving issues with professionalism.
• Financial & Aftersales Growth: Working closely with the Group Service Manager to drive revenue, control costs, minimize losses, and achieve all target KPIs.
• Compliance & Standards: Overseeing warranty procedures in a supervisory capacity, coordinating with specialist repairers and other internal departments, and maintaining full adherence to Manufacturer Dealer Standards.

Skills & Qualifications:

• Previous experience within a franchised main dealer environment (Service Advisor, Assistant Manager, or Service Manager level).
• Proficiency with automotive Dealer Management Systems (experience with Pinnacle DMS is a distinct advantage).
• Full UK Driving Licence.
• Strong leadership qualities, computer literacy, and excellent communication skills.
• A proven track record of driving results and maintaining high customer service standards in an automotive setting.

Commutable Locations:

This role is based in Haywards Heath, making it an easy commute from Burgess Hill, Crawley, Horsham, Brighton, and surrounding Sussex areas.

Apply Now:

Click apply today to start a conversation with us.

Please note: We only advertise half of our active jobs. Get in contact for a quick chat today, as we might have other perfect opportunities for you with different companies in the local area.