Systems & Data Support Officer (SYSO26)
St Helens • Permanent • Competitive
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Systems & Data Support Officer (SYSO26)

Easy Apply
St Helens On-site Permanent 17 Applications
Competitive
Full-time
Posted 01 Oct 2026
Expires 31 Oct 2026

Job description

All staff must make a positive contribution to:
  • the Catholic ethos of the College
  • the College Equality, Diversity & Inclusion Policy;
  • the pursuit of excellence and the highest standards of quality in all aspects of College life;
  • their own professional development, in accordance with the needs of the College.
  • Make a positive contribution to the day-to-day functions of the IT Services (ITS) and Management Information Systems (MIS) Teams
  • Ensure scheduled database processes and procedures are fully working, checked and remediated if/when necessary
  • Maintain relevant software components in relation to data systems, ensuring system health
  • In conjunction with the Head of IT and MIS Manager, develop and implement the policies, technical procedures and standards for preserving the integrity and security of college data and reports
  • Follow cyber security best practice and GDPR regulations relating to data systems
  • Support the work of the MIS Team by developing and maintaining the database structures that underpin the College’s day-to-day business:
    • Develop warehousing tables to drive the roll-out of Power BI reporting cross-college
    • Ensure SQL views are fit for purpose, providing fixes and innovating new solutions where appropriate
    • Write SQL scripts to help maintain the flow of student-based information to and from our proprietary software systems (Civica College Management and CEDAR)
  • Work with the MIS Manager to identify and develop cross-college processes, relating to data and work flow, which optimise the use of data and reports by staff
  • Be college point of contact in the roll-out of the College’s virtual learning environment (VLE), helping departments to develop, populate and maintain their own sections of the site
  • Configure and install/upgrade software, applications and tools, ensuring they are fully tested before deployment
  • Provide technical support to staff on college systems, reporting and use of AI
  • Develop and support college systems in accordance with the strategic direction of the college
  • Demonstrate an awareness of emerging technologies, including Artificial Intelligence (AI), and support the evaluation, safe adoption and appropriate use of AI tools within the College environment
    • Assist in assessing AI-based systems for suitability, security, data protection and educational value
    • Support staff in the effective and responsible use of AI tools where appropriate
    • Contribute to the development of guidance and best practices relating to AI usage in line with college policies and safeguarding requirements.
  • Support the work of the IT Services Team by providing first line support to staff and students in relation to account administration and other college wide resources
OTHER:

  • To attend meetings and complete mandatory training in accordance with the College’s meeting/training schedule
  • To assist at the College’s Open Evenings / Consultation Evenings
  • Each member of the College will take reasonable care for the health and safety of himself/herself and persons who may be affected by his/her omissions at work
  • To undertake any other duties as may be assigned commensurate with the grade and overall responsibility level of the post and as changing circumstances may require

Closing date: 12 noon on Monday 19 October 2026, we reserve the right to close this vacancy before this date.
Start date:
As soon as possible
Contract: Established, full time 36 hours per week, all year round (1 fte). Hybrid working would be considered.
Salary: Point 18 – 29, £35,395 to £47,497 per annum depending on experience
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