Service Manager across Norfolk

Royal Voluntary Service has an opportunity available for a Service Manager to join our team. You will join us on a fixed-term, part time basis until 31/03/2028 and in return, you will receive a competitive salary of £14.48 per hour (FTE £26,367 per annum).

About the Service Manager role:

The purpose of the Service Manager is to take responsibility for the effective delivery of the Norfolk Home Library Service, working with local libraries to select and provide reading and entertainment materials for people who are unable to access their local library. Based on individual tastes and preferences, books, audiobooks, films and music are delivered directly to customers in their homes. The service provides more than access to books; volunteers offer regular, friendly contact to people whose mobility or social interaction may be limited, helping to reduce isolation and providing an important connection to the wider community.

The role includes the recruitment, training, coordination and support of volunteers, as well as building and maintaining relationships with local libraries and key stakeholders. The Service Manager will ensure the service is delivered in line with Royal Voluntary Service policies, procedures, vision and core values, while supporting the growth of volunteers and customers and achieving agreed performance targets

Location: Home based with regular travel within the Norfolk area.

Hours: 21 hours per week, worked over 3 days (7 hours per day), with flexibility required across Monday to Friday.

What you'll bring as our Service Manager:

What you’ll bring is the ability to coordinate and manage the effective delivery of the Norfolk Home Library Service, working closely with local libraries, volunteers and customers to provide a reliable, person-centred service. You will have strong organisational and people management skills, including recruiting, training, coordinating and supporting volunteers, while building positive relationships with key stakeholders and promoting the service. You will ensure accurate records are maintained, agreed performance targets are achieved and the service is delivered in line with Royal Voluntary Service policies, procedures, vision and core values.

Responsibilities

Volunteer Management

• Lead, recruit, train and support volunteers, providing effective supervision and development.
• Coordinate volunteer activities, rotas and meetings to ensure a positive volunteer experience.
  
  

Service Delivery & Performance

• Manage the service in line with funding agreements, policies and procedures, ensuring KPIs and targets are achieved.
• Monitor budgets, performance and service data, ensuring accurate reporting and effective delivery.
  
  

Stakeholder Management

• Build positive relationships with Norfolk libraries, commissioners and key stakeholders.
• Work with the Health and Community Operations Manager to maintain effective contract and service delivery.
  
  

Service Development & Compliance

• Promote and develop the service to increase awareness and reach more beneficiaries.
• Ensure compliance with Health & Safety, Data Protection and Safeguarding requirements.

Requirements

This is what we're looking for:

Please note to be considered for this position you will need a Full UK driving licence and access to own vehicle with Business use insurance and/or the ability to travel across a defined geographical area.

Knowledge

• GCSE Maths and English grade A-C or Scottish Higher qualification in English.
• A knowledge and/or experience of managing a community centre
• Knowledge of relevant legislation including Safeguarding / Adult and Child Support and Protection, Health & Safety and the Mental Capacity Act

Skills

• Leadership and direct line management responsibilities for staff, including objective setting and monitoring
• Excellent communications ability at all levels
• Ability to act on own initiative within agreed parameters

Experience

• Experience of networking with key stakeholders
• Experience of delivering activities within a group setting
• Experience of managing a budget and allocating resources effectively

Benefits

This is all the other great stuff you'll be getting:

• Salary of £14.48 per hour (FTE £26,367 per annum).
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

If you feel have the skills and experience to become our Service Manager please click ‘apply’ today, we’d love to hear from you!

Please note that you will be subject to a PVG check if you are successful being offer the role of Service Manager.

This is the latest you'll be able to apply, providing we do not close to applicants early:

The closing date for this role is 15 October 2026. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Other organisations may refer to this role as Community Service Manager, Library Service Manager, Volunteer Service Manager, Community Services Manager or Service Delivery Manager.