Job description
Job Role: Security Duty Manager
Working Hours: Average 42 hours per week
Shift Pattern: 4 on 4 off rotating shift
pattern – 4 day shifts (07:00–19:00), 4 days off, 4 night shifts (19:00–07:00),
4 days off
Pay Rate: £15.85 per hour
Location: Quayside Shopping Centre, Salford
Quays, Manchester, M50 3AH
Job Type: Permanent, Full Time
Overview
Anchor Group Services is seeking an experienced and proactive Security
Duty Manager to oversee the day-to-day security operation at Quayside, a busy
shopping centre located in MediaCity, Manchester.
This is a hands-on leadership role, responsible for overseeing
the onsite security team and ensuring a safe, secure and welcoming environment
for visitors, tenants, colleagues and stakeholders.
The successful candidate must have a minimum of 2 years’
experience managing a team, strong communication and organisational skills, and
the confidence to lead security operations throughout their shift. A valid SIA Door
Supervisor and CCTV Licence are both essential, along with good computer
literacy and the ability to complete reports and maintain accurate records.
About the Role
As Security Duty Manager, you will take responsibility for the
effective running of the security operation during your shift, providing
leadership and support to the onsite security team and ensuring consistently
high standards of service.
You will oversee daily security activities, including CCTV and
Control Room operations, incident response, site patrols and team deployment,
ensuring procedures are followed and any issues are dealt with professionally
and effectively.
Working within a busy customer-facing environment, you will be
expected to lead by example, maintain a professional and visible presence and
work collaboratively with centre management and the wider operations team.
The role operates on a 4 on 4 off rotating shift pattern,
consisting of four day shifts from 07:00 to 19:00, followed by four days off,
then four night shifts from 19:00 to 07:00, followed by four days off.
Main Responsibilities
- Oversee the day-to-day security operation during
your shift, ensuring a professional and effective service is maintained.
- Lead, supervise and support the onsite security
team, ensuring duties are allocated effectively and required standards are
consistently achieved.
- Oversee CCTV and Control Room operations, ensuring
procedures are followed and operations remain compliant.
- Monitor site activity and coordinate an
appropriate response to security incidents, emergencies and other operational
issues.
- Ensure regular patrols and security checks are
completed effectively and in line with site requirements.
- Respond professionally to incidents, accidents and
customer concerns, escalating matters where appropriate.
- Complete accurate incident reports, handovers,
logs and other operational documentation.
- Ensure Assignment Instructions, site procedures
and company policies are followed by the security team.
- Support the induction, training, development and
ongoing performance of security team members.
- Ensure staffing levels and officer deployment meet
the operational requirements of the site.
- Liaise effectively with Centre Management,
tenants, visitors and other stakeholders.
- Support emergency procedures, including
evacuations and incident management.
- Maintain a professional,
customer-focused approach at all times, ensuring a positive experience for
visitors to the centre
Requirements
- Essential: Valid SIA Door Supervisor
Licence
- Essential: Valid SIA CCTV Licence
- Essential: Minimum of 2 years’ experience
managing or supervising a team
- Previous experience working within the security industry.
- Previous experience within a shopping centre, retail or
similarly busy customer-facing environment is desirable.
- Strong leadership and people-management skills.
- Confident managing and responding to incidents in a
professional manner.
- Good understanding of CCTV and Control Room operations.
- Strong communication and interpersonal skills.
- Good organisational skills with the ability to prioritise
effectively.
- Computer literate, with the ability to use Microsoft Office
applications and site-based systems.
- Ability to produce clear and accurate written reports.
- Professional, reliable and able to remain calm under pressure.
- Flexible and willing to work both day and night shifts as part
of the 4 on, 4 off rota.
- Full 5-year checkable
employment history.
Benefits
- Access to a range of nationally recognised courses to help
further your career, via the Anchor Academy
- Access to SIA & First Aid training at discounted rates,
with financial support available
- Auto Enrolment Pension
- Stream – access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including access to
counselling
- Hospital Saturday Fund
- Reward and Recognition awards
What’s Next?
If you’re an experienced security professional with strong
leadership skills and enjoy taking responsibility for delivering a safe, secure
and customer-focused environment, we’d love to hear from you.
APPLY NOW and a member of our Recruitment
Team will be in touch.
Other companies may call this role: Security
Duty Manager, Security Supervisor, Security Team Leader, Security Shift
Manager, Security Operations Supervisor, Duty Security Manager, Control Room
Supervisor, Retail Security Supervisor, Shopping Centre Security Supervisor.