Property Manager (Maintenance)

Make a real difference as our Property Manager at Leaf!
You’ll play a key role in delivering high-quality maintenance services across our portfolio of single-family homes, working closely with field operatives, contractors, and internal teams to keep operations running smoothly. From coordinating repairs and managing unit churns to ensuring properties are well-presented and ready for occupancy, you’ll be at the heart of creating a seamless resident experience. Collaboration is key—you’ll partner with Tenancy, Lettings, and Finance teams to maintain consistency and operational excellence. If you’re organised, proactive, and passionate about property management, we’d love to hear from you!

Responsibilities

Maintenance Coordination

• Manage reactive and planned maintenance across assigned properties.
• Liaise with field operatives and contractors to ensure timely and high-quality repairs.
• Monitor maintenance requests and ensure resolution within agreed timeframes.

Unit Churn & Void Management

• Coordinate unit turns and void periods to minimise downtime and maximise occupancy.
• Conduct and follow up on pre-move out and void inspections.
• Ensure properties are refreshed and ready for new tenants efficiently and to standard.

Cross-Functional Collaboration

• Work closely with Tenancy Managers to align maintenance activity with tenancy timelines.
• Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking.
• Support the Senior Maintenance Lead in delivering joined-up operational strategies.

Supplier & Contractor Liaison

• Coordinate with approved suppliers to deliver maintenance services.
• Monitor contractor performance and escalate issues where necessary.
• Assist in procurement activities and ensure value for money.

Reporting & Data Management

• Maintain accurate property and maintenance records.
• Contribute to reporting on maintenance activity, unit churns, and contractor performance.
• Use data to identify trends and support service improvements.

Requirements

• Experience in residential property management, ideally within a maintenance-focused role.
• Experience in Build to Rent (BTR) or single-family housing operations is desirable.
• Possession of or willingness to work towards an ARLA Qualification is desirable.
• Exceptional organisational and coordination skills.
• Strong customer service skills and excellent verbal and written communication skills.
• Detail-oriented with a proactive approach to problem-solving.
• Comfortable working in a data-led environment.
• A dynamic and driven personality, with a strong zeal for the industry.
• Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating actions.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company.