Product Manager – Crewing & Standby

Product Strategy & Vision

• Define and own the vision, strategy and roadmap for one to three products, from idea to value

• Ensure alignment with the strategy of the wider product group, organisational goals, user needs, and evolving market and operational dynamics.

• Build the value case for your products and manage the resource and funding allocated to them, contributing to the wider product group budget owned by the Senior Product Manager.

Stakeholder Management

• Build and maintain strong working relationships with stakeholders across the business and with external partners and suppliers.

• Act as the recognised expert and single point of contact for your products, translating priorities into actionable initiatives and negotiating trade-offs where necessary, escalating decisions that span the wider group.

Product Planning & Execution

• Own the end-to-end lifecycle of your products, from idea and discovery through delivery, adoption and optimisation.

• Translate business challenges into clear, prioritised product backlogs and ensure timely, high-quality delivery.

• Define and track success metrics (OKRS and KPIS), ensuring your products deliver tangible business outcomes. Use data and insights to inform decisions, iterate on solutions, and continuously improve product performance.

Cross-Functional Leadership

• Provide day-to-day leadership to a multidisciplinary squad, ensuring alignment across business SMEs, Technology, Data, Analytics, and external partners.

• Contribute to a high-performing, collaborative team culture focused on delivering measurable value, and share practice openly with fellow Product Managers across the group.

Governance & Compliance

• Ensure your product development adheres to legal, regulatory and operational standards.

• Apply best practice in product governance, risk management, and ethical technology use.

Communication & Reporting

• Act as the focal point for communication on your products, providing regular updates to the Senior Product Manager, Head of Technology and wider stakeholders on progress, risks and value realisation

• Ensure transparency and alignment with stakeholders at every level.

Product, Service & Vendor Management

• Own the ongoing service performance of your products, working with Technology, suppliers and support partners to ensure the availability, reliability and support a 24/7 operation demands — agreeing and monitoring the service levels that matter to users, acting as the product-side escalation point for major incidents, and ensuring change is introduced safely with testing, training, documentation and operational readiness in place.

• Manage the commercial and delivery relationship with your software vendors and implementation partners in line with easyJet’s procurement and supplier management frameworks, owning or contributing to contracts, licensing and subscriptions, tracking consumption and cost, running regular service and roadmap reviews, and making and defending clear configure, extend or replace decisions.

• Represent easyJet externally in user groups, customer advisory boards and product forums to influence vendor roadmaps, maintain an evidence-based view of the vendor and wider market landscape, and build relationships with peer airlines to share practice and strengthen easyJet’s position in roadmap and commercial discussions.

COMPETENCIES

• Ownership and Delivery

Achieves in line with expectations by setting stretching objectives focussed on key priorities. Has a strong results orientation, anticipating obstacles and dealing with setbacks. Holds their squad and delivery partners to account where work is not progressing in line with expectations. Considers the broader implications of their decisions on the rest of the business. Analyses an issue from a business, rather than a functional or personal, perspective.

• Building Relationships

Communicates information in a clear and compelling way to relevant people. Builds trust quickly with a wide range of people, both within and outside of own function, to ensure that everyone is aligned. Identifies and proactively involves relevant people in their decision making, seeking to listen to and understand a wide range of views and opinions. Proactively builds relationships and works cooperatively with individuals across the business.

• Business Performance

Understands the key financial and operating concepts that drive the business and the interactions between them. Has a strong understanding of the industry and uses this to achieve best practice in what they are doing. Understands the broader implications of what they are doing and seeks to ensure alignment and minimise duplication and overlap. Understands the long-term strategy of easyJet and how their products and objectives align to it.

• Customer and Shareholder Value

Seeks to identify and manage risk on an ongoing basis, ensuring that the customer’s and the organisation’s needs are balanced appropriately. Builds long-term and sustainable relationships with customers by continually challenging how their products can exceed customer expectations. Always has the customer in mind when making decisions. Understands the needs of shareholder groups and the different perspectives that they have.

• Leading Through Influence

Provides clear direction to their squad, ensuring that everyone is clear on how their work aligns to the bigger picture. Prepared to have difficult conversations with others to maintain a high level of performance. Leads without formal authority, earning followership through clarity, credibility and consistency between what they say and how they behave. Engages positively with others across their department and uses formal and informal recognition on a regular basis.