Operational Services Supervisor

3 Month Contract With A Local Authority

To provide frontline leadership and supervision across Operational Services, ensuring the effective delivery of Waste, Street Scene, Parks and Open Spaces services across the Wyre Forest district.

The postholder will lead operational teams on the ground, ensuring resources are deployed efficiently and that services are delivered safely, effectively and to a high standard. The role is responsible for maintaining clean, safe and attractive public spaces while ensuring compliance with health and safety requirements and Council policies.

Key Responsibilities

Operational Service Delivery

• Lead frontline Operational Services activities across Parks, Open Spaces, Street Scene and Waste services.
  
• Ensure public areas remain safe, clean and well maintained.
  
• Undertake site inspections and monitor service standards.
  
• Organise and deploy staff, vehicles, machinery and equipment efficiently.
  
• Ensure operational targets and service objectives are achieved.
  
• Support the delivery of projects and service improvement initiatives.
  
• Respond to service demands and operational emergencies as required.
  

Team Leadership & Supervision

• Lead, supervise and motivate frontline operational staff.
  
• Provide clear instructions and direction to teams working on site.
  
• Monitor performance and productivity.
  
• Promote high standards of customer service and teamwork.
  
• Support staff development and training activities.
  
• Ensure staff work safely and in accordance with procedures.
  

Health & Safety

• Ensure all works are carried out in accordance with Health and Safety legislation and Council policies.
  
• Manage safe systems of work, including:
  • Risk Assessments
    
  • Method Statements
    
  • Safe Working Procedures
    
• Ensure appropriate PPE is worn and used correctly.
  
• Monitor compliance with operational safety requirements.
  
• Investigate and report health and safety issues where required.
  

Plant, Equipment & Vehicle Management

• Supervise routine maintenance of machinery, vehicles and equipment.
  
• Ensure equipment is used safely and appropriately.
  
• Monitor stock levels of equipment, parts and supplies.
  
• Maintain maintenance records and report defects promptly.
  
• Ensure operational resources are maintained and available for service delivery.
  

Customer & Stakeholder Engagement

• Liaise with:
  • Residents
    
  • Councillors
    
  • Contractors
    
  • External Partners
    
  • Other Council Services
    
• Respond to customer enquiries and service requests.
  
• Attend meetings and represent Operational Services when required.
  
• Promote excellent customer service and community engagement.
  

Service Improvement & Projects

• Support special projects and service improvement initiatives.
  
• Contribute to the Council's corporate objectives and transformation programmes.
  
• Identify opportunities to improve efficiency and service delivery.
  
• Promote innovation and continuous improvement.
  

Corporate Responsibilities

• Maintain confidentiality and comply with data protection requirements.
  
• Support emergency planning and business continuity arrangements.
  
• Promote Council values and customer service standards.
  
• Ensure prudent use of Council resources, equipment and assets.
  
• Undertake other duties appropriate to the grade and level of the post.
  

Requirements

Essential

• Experience supervising operational or frontline service teams.
  
• Experience within grounds maintenance, parks, street scene, waste management or related operational services.
  
• Strong leadership and people management skills.
  
• Experience organising and allocating resources effectively.
  
• Good understanding of Health and Safety legislation and safe systems of work.
  
• Experience conducting site inspections and monitoring service standards.
  
• Strong communication and customer service skills.
  
• Ability to motivate and support operational teams.
  
• Experience working in a fast-paced operational environment.
  
• Ability to manage conflicting priorities and respond to emergencies.
  
• Good organisational and problem-solving skills.
  
• Experience monitoring equipment, vehicles and operational resources.
  

Desirable

• Experience within Local Government operational services.
  
• Relevant Health and Safety qualification.
  
• Experience managing parks and open spaces operations.
  
• Experience supporting business improvement and service development initiatives.
  
• Knowledge of waste collection and environmental services operations.
  

Additional Information

• Location: Wyre Forest District
  
• Hours Per Week: 37 Hours
  
• Payment Frequency: Bi-Weekly Payments