Housing Support Officer

Salary range: Grade 6 £36,693 - £37,794p.a plus fantastic benefits
Contract: Fixed Term Contract until 31 January 2027
Hours of work: 36 hours per week
Location: Croydon

Housing Support Officer

Fixed term until 31 January 2027, with potential for extension

Make a Difference in Housing Services

We are looking for a proactive and customer-focused Housing Support Officer to join our Housing Management team. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and supporting housing team and residents to sustain successful tenancies.

As a Housing Support Officer, you will play a key role in supporting the Housing Team to deliver high-quality housing management services to council tenants, leaseholders and our residents in general. You will help ensure that residents receive a responsive, efficient, and professional service while supporting the smooth running of housing management operations through effective administration and coordination.

About the Role

Working closely with the Head of Service and the wider Housing Management team, you will provide vital administrative and operational support that contributes to resident satisfaction, trust, and positive neighbourhood outcomes.

You will be responsible for maintaining accurate records, processing housing management transactions, responding to customer enquiries, and supporting housing officers in delivering services that put residents first.

Key Responsibilities

• Provide comprehensive administrative support to the Housing Management team.
• Maintain accurate housing records and databases, ensuring compliance with data quality standards.
• Process correspondence, reports, case updates, and other housing management documentation if need be.
• Assist with the coordination of resident engagement activities and communications.
• Monitor and update housing management systems to ensure information is current and accurate.
• Support the team in meeting service targets, performance measures, and customer service standards.
• Work collaboratively with colleagues and partner services to resolve resident issues effectively.

About You

We are looking for an organised and motivated individual who has:

• Experience of providing high-quality administrative support in a customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage competing priorities.
• Experience of handling customer enquiries and resolving issues effectively.
• Good attention to detail and accuracy when managing records and data.
• Strong IT skills, including experience using Microsoft Office applications and case management systems.
• The ability to work independently and as part of a team.
• A commitment to delivering excellent services to residents and communities.

Join Us

If you are passionate about customer service, committed to supporting local communities, and thrive in a fast-paced housing environment, we would love to hear from you.

Our benefits include an inclusive working environment, learning and career development, the Local Government Pension Scheme, up to 31 days annual leave depending on eligibility plus Bank Holidays, the option to purchase additional leave, family-friendly provisions and a 24/7 Employee Assistance Programme.

To view the role profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 30 November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.