Job description
Description
Head Receptionist - Join the Team at Pillar Hall
Join the team at Pillar Hall, an exceptional restaurant & events venue located within the iconic Olympia in West London.
We are looking for an experienced, confident and personable Head Receptionist to join our Front of House team.
Located within the stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates exceptional British produce, delivered with outstanding service and attention to detail.
The ideal candidate will have a warm and professional approach, excellent communication skills and a genuine passion for hospitality. As one of the first points of contact for our guests, you will play an important role in creating an exceptional experience from the moment they arrive.
About the Role
We are looking for an experienced and dynamic Head Receptionist to lead our front-of-house team. The ideal candidate will be a professional, highly organised, and approachable individual with excellent communication skills and a passion for creating outstanding guest experiences. You will be responsible for managing reception operations, coordinating with staff across departments, and ensuring every visitor receives a warm and seamless welcome.
Key Responsibilities:
- Oversee daily reception operations, ensuring smooth and efficient front-of-house service.
- Act as the first point of contact for guests, handling enquiries, bookings, and complaints with professionalism.
- Coordinate with other departments to ensure seamless guest experiences and smooth internal communication.
- Manage schedules, administrative tasks, and front desk systems efficiently.
- Monitor and report on front-of-house operations, suggesting improvements where needed.
Requirements:
- Previous experience in a supervisory or management role in reception or front-of-house.
- Excellent organisational, communication, and leadership skills.
- Professional, approachable, and guest-focused demeanour
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency with front desk systems, booking software, and office tools, with advanced proficiency in OpenTable
- Availability to work flexible hours, including evenings and weekends if required.
What We Offer
- Opportunities for career growth, with internal training and succession plans supporting progression within the business.
- 28–30 days’ holiday per year, increasing with length of service.
- Uniform provided.
- Meal on duty.
- Employee reward programmes and long-service awards.
- A fun, professional and dynamic working environment.
- The opportunity to learn from an experienced hospitality team and develop your Front of House skills.
- The opportunity to build your career within an exciting and growing hospitality group.
- The opportunity to work in one of West London’s most iconic venues.
If you think you might be the person we’re looking for, we’d love to hear from you. Get in touch and tell us a little about yourself and why you’d like to join the Pillar Hall team.
