Field Engineer

Location: Field BasedDepartment: EngineeringContract: Permanent, Full Time

Converge is seeking a customer-focused and technically skilled Field Engineer to join our Engineering team. This is an exciting opportunity for someone with strong hardware repair experience who enjoys working independently, solving technical issues, and delivering exceptional service directly to customers.
If you have a passion for technology, enjoy working in a hands-on environment, and take pride in providing excellent customer support, we'd love to hear from you.

About the Role
As a Field Engineer, you will be responsible for providing onsite warranty break/fix repairs, installations, and de-installations for desktop PCs, laptops, and servers across our customer base. You will be at the forefront of Converge's customer support strategy, ensuring customers receive prompt, professional, and effective service throughout the warranty lifecycle of their devices.
Working closely with customers, the call allocation team, and internal support functions, you will play a key role in maintaining high service standards and ensuring customer satisfaction.

What You'll Be Doing

Attend and complete all allocated break/fix repairs and service calls.
Carry out installations and de-installations of desktops, laptops, and server equipment.
Ensure job details are accurately updated before leaving customer premises.
Maintain regular communication with the call allocation team throughout the day.
Ensure parts are correctly labelled and prepared for return to Head Office.
Build positive relationships with customers and deliver a professional service experience.
Keep customers informed of repair progress and resolution timescales.
Ensure customers are left with a working device or clear information regarding next steps.
Comply with company management systems, health and safety procedures, and compliance requirements.
Support company sustainability initiatives and continuous improvement activities.
Undertake additional duties and projects as requested by the Engineering leadership team.

What You Bring
We're looking for someone who combines strong technical troubleshooting capabilities with excellent customer service skills and the ability to work independently in a field-based environment.
You'll bring:

Previous field service or hardware repair experience.
Strong knowledge of laptop and desktop break/fix methodologies.
Ability to diagnose and resolve hardware-related issues effectively.
Excellent customer service and communication skills.
Ability to manage workload and prioritise tasks independently.
Strong attention to detail and accurate record keeping.
A proactive and solutions-focused approach.
Ability to work effectively with both customers and internal teams.
Commitment to delivering exceptional customer outcomes.

Qualifications & Desirable Skills
Essential

Full UK driving licence.
Previous experience working in a field service or similar technical support role.
Strong hardware repair and fault-finding skills.
Excellent communication and customer relationship skills.

Desirable

CompTIA A+ certification.
Lenovo RWST217 accreditation.
CSCS Card.
Server hardware repair experience.
Knowledge and understanding of server technologies.

Who You Are
You are a motivated and customer-focused professional who enjoys solving technical problems and delivering outstanding service. You work well independently, take ownership of your responsibilities, and remain professional in challenging situations.
You demonstrate a growth mindset, collaborate effectively with colleagues and customers, and are committed to Converge's values of empowering people, sustainability, customer success and trusted partnerships.