Service Passive Contracts Supervisor

£28,000–£30,000 DOE | Permanent Position | Office-Based – Newcastle

Monday to Friday, 8:30am – 5:00pm

Why Join ABCA?

At ABCA Systems Ltd, we strive to be the very best at what we do, both for our customers and our colleagues. We believe that strong working relationships are the foundation of success and job satisfaction.

We are a team that supports one another, works collaboratively and shares a common goal. Investing in our employees is fundamental to our continued success and growth.

When you join ABCA, you’ll have the opportunity to develop new skills, take ownership of important responsibilities, learn at a fast pace and become part of the ABCA family.

If you’re looking for a role where you can make a real difference and develop your career, we’d love to hear from you.

The Role

As a Service Passive Contracts Supervisor, you’ll be responsible for the day-to-day management of client contracts, ensuring all works are completed within agreed timescales and to the required standards.

You’ll oversee the full job lifecycle, from initial job creation and resource planning through to completion, ensuring workloads are allocated effectively and the correct resources are in place.

Working closely with clients, field teams and internal colleagues, you’ll monitor progress, review performance data and ensure all work instructions are clear, accurate and delivered efficiently.

This is a key role for someone who is highly organised, confident working with data and able to manage competing priorities in a busy service environment.

Key Duties & Responsibilities

• Overseeing the day-to-day management and delivery of passive service contracts.

• Analysing operational data to identify opportunities to improve planning, performance and efficiency.

• Creating and managing clear, accurate and effective work instructions for site operatives.

• Allocating resources and planning workloads to ensure jobs are completed efficiently.

• Liaising with clients and field teams to support the timely completion of works.

• Monitoring job progress and ensuring all works remain on track and meet the required specifications.

• Managing jobs throughout their lifecycle, from creation and allocation through to completion.

• Reviewing resource requirements and adjusting plans where necessary to meet client expectations and deadlines.

• Maintaining effective communication with operatives, clients and internal stakeholders.

• Supporting continuous improvement across contract management and service delivery.

What We’re Looking For

Essential Requirements

• Advanced Microsoft Excel skills and confidence handling and analysing data.

• Previous experience in a client-facing role, ideally within a deadline-driven environment.

• Ability to manage work instructions and communicate clearly with operatives and stakeholders.

• Strong organisational and planning skills, with the ability to manage multiple priorities.

• Confidence working under pressure and responding positively to changing demands.

• A proactive approach to problem-solving and operational management.

Desirable Experience & Qualifications

• Relevant industry qualifications in building safety or fire safety.

• Previous experience within passive fire protection, building services or a similar industry.

• Experience managing service contracts, operational workloads or field-based teams.

Personal Attributes

• Excellent written and verbal communication skills.

• A strong team player with a proactive and supportive approach.

• Highly organised, motivated and able to plan ahead.

• Resilient, adaptable and confident working under pressure.

• Positive, practical and solutions-focused.

• Takes ownership and accountability for responsibilities.

• Strong attention to detail and commitment to high standards.

Ready for Your Next Opportunity?

If you’re an organised and motivated professional with strong planning, data management and client relationship skills, this is an excellent opportunity to join an established business and play an important role in its service operations.

Become part of a supportive team where your contribution is valued and your development is encouraged.

Apply today and take the next step in your career with ABCA Systems Ltd!

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