Client Experience Manager
Job description
Client Experience Manager
Location: Woodford Halse Job Type: Full-Time Department: Client Experience Reports to: Senior Manager – Global Client Experience
Hours of Work: 08:00-17:00 Monday – Friday inclusive (with 45 minutes for lunch break at 13:00)
About Us
Singer is a dynamic and forward-thinking organisation; we are passionate about creating some of the most awesome automobiles in the world. Founded in California in 2009, Singer Vehicle Design is a luxury brand with a global clientele and operations in the US, the UK, and Switzerland. Our mission is described simply as: "A Relentless Pursuit of Excellence.”
We are proud to foster a collaborative and supportive environment where people can thrive. As we grow, we're looking for an experienced Client Experience Manager to join our team and support our “Everything Is Important” culture.
Job Summary
The Client Manager oversees the complete lifecycle of Singer clients from their initial order to vehicle delivery, ensuring a high-quality, professional experience at every stage. Engages with clients regularly, sharing updates and all decision-based deadlines.
Key Responsibilities:
Maintain regular communication with clients, providing status updates and tracking all project deadlines.
Guide clients to meet deadlines, including donor car delivery and stage-billing payments.
Serve as a brand representative, ensuring every client interaction is high quality and professional.
Document all client touchpoints accurately and thoroughly within the CRM system.
Use standardized structures and templates for client interactions to measure KPIs and program success.
Provide technical and non-technical training to clients on brand history, values, current/future technology, and vehicle performance.
Gather customer insights to help support strategic business decisions.
Work cross-functionally with other departments to meet company-wide goals.
Perform other duties and tasks as assigned by management.
Performs other duties as assigned.
Required Qualifications
Bachelor’s degree in relevant field
Five (5) plus years of experience within luxury automotive industry or equivalent brand industry
Five (5) plus years of specific experience in a client management or customer facing role
Prior experience in a rapidly growing business environment
Detailed knowledge of Singer Vehicle Design’s history, heritage, and services
Skills/Abilities and Attributes
Proficient with Microsoft Office (incl. Excel, PowerPoint, SharePoint, Teams), as well as various digital illustration, editing, and design-based programs and tools
Maintains a neat, professional appearance
Ability to adapt to a hybrid work environment
Effective written and verbal communications skills; ability to express ideas clearly and actively listen to others
Team oriented, with a strong ability to multi-task and work in a fast-paced environment to meet multiple deadlines
Excellent time management with an ability to balance multiple projects and timelines
Strong organizational, problem-solving, and collaborative skills with the ability to prioritize efficiently and effectively within and across departments
Positive attitude and strong work ethic
What We Offer
Competitive salary and benefits package
Opportunities for career development and progression
Supportive and inclusive work environment
Wellness and employee support
Benefits:
25 Days Holiday + Bank Holidays
Private medical insurance
On-site parking
Free refreshments
Company pension
Company events
What we’re looking for:
You will be a strong team player with excellent communication skills, a can-do attitude, be confident to work independently with guidance. Resilience, an acceptance of change management with the willing to self-develop with any future training and development needs.
NOTICE:
This position is not limited to those duties in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of Singer Vehicle Design. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Equal Employment Opportunity
We are committed to building a team that includes individuals from different cultural backgrounds, ethnicities, genders, ages, sexual orientation, and physical abilities, reflecting the diversity of the communities where we work and live.
Singer Body & Paint reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish.
To find out more about Singer Vehicle Design, take a look at our website: http://singervehicledesign.com