Job description
About the Role
Join a B Corp Company on a Mission to Transform Facilities Management
We're looking for a proactive and customer-focused Service Manager to join our team. If you have a keen eye for detail, a passion for delivering top-tier service, and enjoy working in a fast-paced environment where every day brings a new challenge, this could be the role for you. You'll work closely with frontline teams, clients and employees to maintain high standards and ensure service excellence across your area of responsibility.
Salary: £30-32,000 per annum
Location: South-East
Contract: Permanent
Start Date: As soon as we find the right person
DBS Clearance Required
A Full Driving Licence is required for this role.
Key Duties
As part of our friendly and supportive team, you'll play a key role in leading frontline teams, maintaining exceptional service standards, and ensuring our clients and employees receive the highest level of support. Your day-to-day duties will include:
- Leading and motivating frontline teams to deliver exceptional service.
- Building strong relationships with clients and responding to their needs.
- Managing recruitment, onboarding, training and staffing levels across your sites.
- Carrying out regular site inspections to maintain quality, compliance and safety standards.
- Resolving operational issues quickly and effectively.
- Managing payroll, administration and site documentation accurately.
- Supporting continuous improvement and driving high performance across your teams.
- Leading by example and promoting a positive team culture aligned with NuServe's values.
What We're Looking For
Essential criteria:
- Experience managing site-based teams in a service delivery environment.
- Strong Organisational and communication skills.
- Commitment to operational excellence, safety and compliance
Desirable criteria:
- Previous experience in Commercial Cleaning Industry.
- Multi-lingual ideally to include Spanish or Portuguese.
About NuServe
We're not your typical cleaning and facilities company. As a certified B Corp, NuServe is committed to doing business differently – putting people, planet, and purpose at the heart of everything we do. With revenues approaching £15m and ambitious plans to reach £30m by 2030, we're on an exciting growth journey to become the most loved brand in facilities management.
Our reputation is built on four pillars: professionalism, care, sustainability, and innovation. If you're looking for a role where your work truly matters and you can grow with an organisation that's going places, keep reading.
What You'll Love About Working Here
Career Growth: Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth.
Purpose-Driven: As a B Corp, we're committed to making a positive impact on society and the environment – your work contributes to something bigger.
Supportive Culture: Join a friendly, collaborative team where people matter, ideas are valued, and everyone is working towards a common goal.
Great Benefits:
28 days leave (including bank holidays)
Pension scheme with employer contributions
Employee benefits portal with 24/7 GP access
Opportunity to earn commission for new business referrals (where applicable)
Career development opportunities
NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected and able to achieve their potential.
We welcome applications from people of all backgrounds and experiences, including disabled people, those with long-term health conditions and neurodivergent individuals. We are committed to providing a fair and accessible recruitment process and will make reasonable adjustments where needed.
If you require this job advert in an alternative format, need any adjustments or support during the recruitment process, please contact The People Team.